RevenueWell incident

Rackspace Email Issue - Securemail

Resolved after 2 days 23 hours, affecting Standard Email - MySecurePractice, on May 3, 2024.

monitoring May 03, 2024, 02:56 PM UTC

Rackspace, our provider for hosted email, is currently experiencing issues which impact some RevenueWell customers who use the SecureMail product. Our team is currently monitoring the issue and we will keep you posted as updates become available.

Started
May 03, 2024, 02:56 PM UTC
Resolved
May 06, 2024, 02:15 PM UTC
Duration
2d 23h
Detected by Pingoru
May 03, 2024, 02:56 PM UTC

Affected components

Standard Email - MySecurePractice

Update timeline

  1. monitoring May 03, 2024, 02:56 PM UTC

    Rackspace, our provider for hosted email, is currently experiencing issues which impact some RevenueWell customers who use the SecureMail product. Our team is currently monitoring the issue and we will keep you posted as updates become available.

  2. resolved May 06, 2024, 02:15 PM UTC

    This incident has been resolved.

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