Resolved after 1 day, affecting Standard Email - MySecurePractice, on May 20, 2024.
We identified the issue and access to emails with PolarisMail has now been restored. We continue to monitor the situation and will provide further updates as soon as they are available.
Affected components
Update timeline
- investigating May 20, 2024, 04:12 PM UTC
We're investigating an incident impacting customers using hosted email. Currently, customers with hosted email through PolarisMail are unable to access their email.
- monitoring May 20, 2024, 04:45 PM UTC
We identified the issue and access to emails with PolarisMail has now been restored. We continue to monitor the situation and will provide further updates as soon as they are available.
- resolved May 21, 2024, 04:29 PM UTC
The incident has been resolved.
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