Service Outage

Update timeline

1. investigating Jul 19, 2024, 11:54 AM UTC

   We are currently experiencing a service outage due to an issue with our cloud vendor. Our team is actively working with the vendor to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Please check back here for updates.

2. identified Jul 19, 2024, 01:01 PM UTC

   RevenueWell services are being impacted from the global CrowdStrike outage. Our teams are working towards restoring services as quickly as possible and will provide updates hourly.

3. identified Jul 19, 2024, 01:23 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jul 19, 2024, 01:27 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jul 19, 2024, 02:35 PM UTC

   Our teams continue working to bring impacted services online and will continue to provide updates when available.

6. identified Jul 19, 2024, 03:34 PM UTC

   We have been able to restore some parts of the system, but are still working to restore some of the main components to allow full service to come back online.

7. identified Jul 19, 2024, 03:58 PM UTC

   Practice and Admin portals have been restored. We are continuing to work on restoring Patient Portal and other impacted services.

8. identified Jul 19, 2024, 04:34 PM UTC

   The Patient Portal, Messenger, and DataSync are operational. We are currently experiencing issues with the Appointments Calendar and are actively working to resolve them.

9. identified Jul 19, 2024, 07:27 PM UTC

   Most RW services are operational. We are continuing to work through some remaining issues with Scheduler and Reputation Management.

10. resolved Jul 19, 2024, 10:40 PM UTC

    All systems have been tested and are fully operational.