Resolved after 6 hours 18 minutes, affecting RW Phone, on July 29, 2024.
Our service provider has restored phone service again. However, we will continue actively monitoring to ensure phone systems are stable.
Affected components
Update timeline
- investigating Jul 29, 2024, 02:58 PM UTC
We are investigating reports of RW phone availability issues and inability to log into the PBX.
- investigating Jul 29, 2024, 03:09 PM UTC
We have confirmed the existence of an issue with our service provider and are jointly investigating. Customers experiencing issues may have difficulty with inbound and outbound calls, and inability to log into your PBX.
- monitoring Jul 29, 2024, 03:27 PM UTC
Our service provider has identified and addressed the issue and we are seeing functionality return to normal. We will continue monitoring to ensure phone systems are stable.
- identified Jul 29, 2024, 04:26 PM UTC
Our servicer provider is beginning to experience issues again. We are working with them to resolve.
- monitoring Jul 29, 2024, 04:49 PM UTC
Our service provider has restored phone service again. However, we will continue actively monitoring to ensure phone systems are stable.
- resolved Jul 29, 2024, 09:16 PM UTC
This incident has been resolved.
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