Resolved after 1 day 1 hour, affecting RW Phone, on September 3, 2024.
A fix has been performed by our service provider and we see phone services returning to normal. We will continue monitoring to ensure service is fully restored.
Affected components
RW Phone
Update timeline
- investigating Sep 03, 2024, 03:28 PM UTC
We are investigating performance and service issues of RW Phone for some phone customers.
- monitoring Sep 03, 2024, 05:05 PM UTC
A fix has been performed by our service provider and we see phone services returning to normal. We will continue monitoring to ensure service is fully restored.
- resolved Sep 04, 2024, 04:30 PM UTC
This incident has been resolved.
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