Resolved after 15 hours 6 minutes, affecting RW Phone, on September 18, 2024.
Service for outbound calling has been restored. We will continue monitoring to ensure no further service disruption.
Affected components
Update timeline
- investigating Sep 18, 2024, 12:48 PM UTC
We are actively investigating reports that some customers are unable to make outbound phone calls. Inbound calls are not experiencing issues.
- identified Sep 18, 2024, 01:19 PM UTC
We have identified an issue affecting some outbound phone calls, causing these outbound calls to not be completed. We are actively working on a fix with our service provider.
- monitoring Sep 18, 2024, 02:08 PM UTC
Service for outbound calling has been restored. We will continue monitoring to ensure no further service disruption.
- resolved Sep 19, 2024, 03:55 AM UTC
This incident has been resolved.
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