Resolved after 6 hours 2 minutes, affecting Practice Portal, on January 10, 2025.
We've implemented a fix that has restored practice portal availability and will continue to monitor the system.
Affected components
Update timeline
- investigating Jan 10, 2025, 01:58 PM UTC
We are investigating an issue that is impacting access to Practice Portal. Users are experiencing a blank page when attempting to log into Patient Portal. We will provide further updates shortly.
- identified Jan 10, 2025, 03:31 PM UTC
We have identified that the issues with practice portal access are due to a larger Microsoft service outage which is affecting a large portion of the United States. Our teams are attempting to work around the Microsoft service outage to restore services to Practice Portal. In the meantime, user will experience intermittent success and failure of Practice Portal loading and may experience slower loading times when it does load.
- monitoring Jan 10, 2025, 07:57 PM UTC
We've implemented a fix that has restored practice portal availability and will continue to monitor the system.
- resolved Jan 13, 2025, 07:02 PM UTC
This incident has been resolved.
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