RevenueWell incident

MySecurePractice.com - issues with downloading PDFs

Resolved after 4 hours 54 minutes, affecting MySecurePractice, on June 16, 2026.

monitoring Jun 16, 2026, 05:24 PM UTC

A fix has been implemented and we are monitoring the systems.

Started
Jun 16, 2026, 03:30 PM UTC
Resolved
Jun 16, 2026, 08:25 PM UTC
Duration
4h 54m
Detected by Pingoru
Jun 16, 2026, 03:30 PM UTC

Affected components

MySecurePractice

Update timeline

  1. investigating Jun 16, 2026, 03:30 PM UTC

    We are currently investigating issues with downloading PDFs on MySecurePractice.com.

  2. identified Jun 16, 2026, 04:48 PM UTC

    The issue with PDF downloads on MySecurePractice.com portal has been identified and a fix is being implemented.

  3. monitoring Jun 16, 2026, 05:24 PM UTC

    A fix has been implemented and we are monitoring the systems.

  4. resolved Jun 16, 2026, 08:25 PM UTC

    This incident has been resolved.

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