Revenera incident

Degraded Performance Affecting Software Delivery (ESD) in Production Environment

Major Resolved View vendor source →

Revenera experienced a major incident on June 7, 2024 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more component, lasting 46d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2024, 07:00 PM UTC
Resolved
Jul 23, 2024, 09:02 PM UTC
Duration
46d 2h
Detected by Pingoru
Jun 07, 2024, 07:00 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations LLM Production Producer Portal NAMFlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1

Update timeline

  1. investigating Jun 07, 2024, 07:00 PM UTC

    FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying batch processing, uploaded file availability, and update notifications. We are actively working to resolve the issue and will provide updates as more information is available.

  2. investigating Jun 07, 2024, 10:27 PM UTC

    At this time, the investigation is still in progress. We will provide an update as soon as we have more information to share.

  3. investigating Jun 08, 2024, 12:09 AM UTC

    Batch processing and update notifications are now stable. We are investigating the issue around the availability of uploaded files.

  4. investigating Jun 10, 2024, 09:59 PM UTC

    We're actively working to resolve the Software Delivery (ESD) file availability issue. We'll provide an update as soon as we have more information.

  5. investigating Jun 11, 2024, 03:53 PM UTC

    We are continuing to work on a fix to address the Software Delivery (ESD) issue affecting file uploads. We will post an update as soon as we have more information.

  6. investigating Jun 11, 2024, 11:20 PM UTC

    We are working to fix the Software Delivery (ESD) issue affecting file uploads. We will share an update as soon as we have more details.

  7. investigating Jun 20, 2024, 06:27 PM UTC

    We are testing a potential solution for the Software Delivery (ESD) issue affecting some file uploads. We will provide a status update when we have more information.

  8. investigating Jun 27, 2024, 04:56 PM UTC

    Testing is ongoing in UAT and we will update the incident when validation is complete. We appreciate your continued patience as we work to resolve this issue.

  9. resolved Jul 23, 2024, 09:02 PM UTC

    This incident is now resolved. If you continue to observe performance issues with Software Delivery (ESD), please notify your trusted Revenera contact or open a case with Revenera Technical Support.