Revenera incident
Unscheduled Outage: FlexNet Operations Cloud Reporter Production - Issues accessing the Reporter Module
Revenera experienced a major incident on July 25, 2024 affecting FlexNet Operations Reporter, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2024, 05:59 PM UTC
We are currently experiencing an issue accessing the FlexNet Operations Reporter Module in the Production environment. We are actively investigating the issue.
- investigating Jul 25, 2024, 08:06 PM UTC
We are continuing to investigate this issue. Any scheduled reports will work as expected. Customers accessing the Reporter module through the application will continue to experience issues with access.
- identified Jul 25, 2024, 09:11 PM UTC
The issue has been identified. We are working on providing a fix.
- monitoring Jul 26, 2024, 06:14 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 30, 2024, 01:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 30, 2024, 05:29 PM UTC
A fix has been implemented and we are monitoring the results. Access to Reporter through the UI has been restored.
- resolved Jul 31, 2024, 04:23 PM UTC
Access to Reporter has been restored. This incident is now resolved. If you continue to experience issues, please contact Revenera Technical Support for further assistance.