Revenera incident

SAML authentication issues with FlexNet Operations ALM

Minor Resolved View vendor source →

Revenera experienced a minor incident on August 7, 2024 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations ALM End User Portal UAT NAM1 and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 01:44 PM UTC
Resolved
Aug 09, 2024, 06:01 PM UTC
Duration
2d 4h
Detected by Pingoru
Aug 07, 2024, 01:44 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations ALM End User Portal UAT NAM1FlexNet Operations LLM Production End User Portal NAMFlexNet Operations LLM UAT End User Portal NAMFlexNet Operations ALM End User Portal EU1FlexNet Operations ALM End User Portal UAT EU1FlexNet Operations ALM End User Portal UAT NAM4FlexNet Operations ALM End User Portal NAM7FlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM Producer Portal UAT NAM3

Update timeline

  1. investigating Aug 07, 2024, 01:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 07, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the applications. SAML authentication for FlexNet Operations ALM is operational.

  3. resolved Aug 09, 2024, 06:01 PM UTC

    This incident has been resolved.