Revenera incident

FlexNet Operations Cloud LLM Issues in UAT

Minor Resolved View vendor source →

Revenera experienced a minor incident on August 14, 2024 affecting FlexNet Operations LLM UAT End User Portal NAM and FlexNet Operations LLM UAT Producer Portal NAM, lasting 13h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 11:56 PM UTC
Resolved
Aug 15, 2024, 01:45 PM UTC
Duration
13h 49m
Detected by Pingoru
Aug 14, 2024, 11:56 PM UTC

Affected components

FlexNet Operations LLM UAT End User Portal NAMFlexNet Operations LLM UAT Producer Portal NAM

Update timeline

  1. investigating Aug 14, 2024, 11:56 PM UTC

    We are experiencing intermittent issues accessing FlexNet Operations LLM in UAT. We are actively investigating the issue.

  2. investigating Aug 15, 2024, 02:19 AM UTC

    We are continuing our investigation to identify the root cause.

  3. monitoring Aug 15, 2024, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 15, 2024, 09:31 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 15, 2024, 01:45 PM UTC

    This incident has been resolved.