Revenera incident

FlexNet Operations Cloud LLM Production: Issues accessing the end user portal

Major Resolved View vendor source →

Revenera experienced a major incident on September 25, 2024 affecting FlexNet Operations LLM Production End User Portal NAM and FlexNet Operations ALM Producer Portal NAM6 and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 03:41 PM UTC
Resolved
Sep 25, 2024, 05:50 PM UTC
Duration
2h 8m
Detected by Pingoru
Sep 25, 2024, 03:41 PM UTC

Affected components

FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM Producer Portal NAM2FlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1FlexNet Operations ALM Producer Portal NAM5FlexNet Operations ALM Producer Portal NAM4FlexNet Operations Reporter

Update timeline

  1. investigating Sep 25, 2024, 03:41 PM UTC

    We are currently investigating an issue with accessibility to the end user portal for the FlexNet Operations LLM application. The following functionality is impacted for FlexNet Operations LLM application: The View As End User Accessing Reporter The following functionality is impacted for FlexNet Operations ALM application: Logging out of the application Accessing Reporter We will continue to provide updates on the status

  2. identified Sep 25, 2024, 04:06 PM UTC

    The issue has been identified and we are implementing a solution.

  3. monitoring Sep 25, 2024, 04:17 PM UTC

    A fix has been implemented and we are monitoring the results. Access to the end user portal for FlexNet Operations LLM application has been restored. The Reporter Application is also accessible. FlexNet Operations ALM application logout is also operational.

  4. resolved Sep 25, 2024, 05:50 PM UTC

    This incident has been resolved.