Revenera incident

FlexNet Operations LLM Production: Issues with activating FlexNet Publisher licenses

Minor Resolved View vendor source →

Revenera experienced a minor incident on October 9, 2024 affecting FlexNet Operations LLM Production End User Portal NAM and FlexNet Operations LLM Production Producer Portal NAM, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 11:25 AM UTC
Resolved
Oct 09, 2024, 02:32 PM UTC
Duration
3h 7m
Detected by Pingoru
Oct 09, 2024, 11:25 AM UTC

Affected components

FlexNet Operations LLM Production End User Portal NAMFlexNet Operations LLM Production Producer Portal NAM

Update timeline

  1. investigating Oct 09, 2024, 11:25 AM UTC

    We are currently investigating issues affecting the activation of FlexNet Publisher licenses. Updates will be provided as more information becomes available.

  2. identified Oct 09, 2024, 01:14 PM UTC

    The issue has been identified and a fix has been implemented. We are monitoring the applications. License activations are successful.

  3. resolved Oct 09, 2024, 02:32 PM UTC

    This incident is resolved. Our monitoring shows that the fix is working and FlexNet Publisher license activations are successful. Please reach out to Revenera Technical Support if you continue to observe issues with FlexNet Publisher Activation.