Revenera incident

FlexNet Operations Cloud ALM Production: Intermittent issues accessing applications

Minor Resolved View vendor source →

Revenera experienced a minor incident on October 9, 2024 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more component, lasting 8h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 07:57 AM UTC
Resolved
Oct 09, 2024, 04:29 PM UTC
Duration
8h 31m
Detected by Pingoru
Oct 09, 2024, 07:57 AM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations LLM Production Producer Portal NAMFlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1

Update timeline

  1. investigating Oct 09, 2024, 07:57 AM UTC

    We are currently experiencing issues in our Production environment, and our teams are actively investigating the root cause. The affected includes the FlexNet Operations Producer Portal and the FlexNet Operations End User Portal. .

  2. investigating Oct 09, 2024, 10:27 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2024, 03:15 PM UTC

    A fix has been implemented and we are monitoring the application.

  4. resolved Oct 09, 2024, 04:29 PM UTC

    This incident has been resolved.