Revenera incident

Degraded Performance Affecting Software Delivery (ESD) in Production Environment

Minor Resolved View vendor source →

Revenera experienced a minor incident on October 4, 2024 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations LLM Production End User Portal NAM and 1 more component, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 09:08 PM UTC
Resolved
Oct 09, 2024, 09:19 PM UTC
Duration
5d
Detected by Pingoru
Oct 04, 2024, 09:08 PM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations LLM Production End User Portal NAMFlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations LLM Production Producer Portal NAMFlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1

Update timeline

  1. investigating Oct 04, 2024, 09:08 PM UTC

    FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying uploaded file availability. We are actively working to resolve the issue and will provide updates as more information is available.

  2. investigating Oct 07, 2024, 07:31 AM UTC

    We have a workaround in place until we identify a permanent fix. Please reach out to Revenera Support if you continue to experience any issues.

  3. investigating Oct 07, 2024, 12:17 PM UTC

    We are still investigating the issue and have observed degraded performance. Please reach out to Revenera Support if you continue to experience any issues.

  4. investigating Oct 07, 2024, 04:00 PM UTC

    We are continuing to investigate the issue with the delay in making files available for download. Please reach out to Revenera Support if you are currently experiencing any issues.

  5. investigating Oct 07, 2024, 11:11 PM UTC

    We are actively working to address the issue affecting download file availability and appreciate your continued patience. If you urgently require a file to be made available for download, please contact Revenera Technical Support for assistance.

  6. identified Oct 08, 2024, 02:19 PM UTC

    We have identified the issue and are engaged with our service provider to resolve the issue. If you urgently require a file to be made available for download, please contact Revenera Technical Support for assistance.

  7. identified Oct 09, 2024, 03:57 PM UTC

    We are continuing to engage with our service provider to resolve the issue. If you urgently require a file to be made available for download, please contact Revenera Technical Support for assistance.

  8. resolved Oct 09, 2024, 09:19 PM UTC

    A fix has been implemented and our monitoring has showed that the applications are operational. Files are now available for download. Please reach out to Revenera Support if you continue to experience any issues.