Revenera incident

FlexNet Operations Cloud LLM Production: Issues accessing the end user portal

Major Resolved View vendor source →

Revenera experienced a major incident on October 15, 2024 affecting FlexNet Operations LLM Production End User Portal NAM, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2024, 10:06 AM UTC
Resolved
Oct 15, 2024, 01:53 PM UTC
Duration
3h 46m
Detected by Pingoru
Oct 15, 2024, 10:06 AM UTC

Affected components

FlexNet Operations LLM Production End User Portal NAM

Update timeline

  1. investigating Oct 15, 2024, 10:06 AM UTC

    We are currently investigating an issue with accessibility to the end user portal for the FlexNet Operations LLM application. We will continue to provide updates on the status

  2. monitoring Oct 15, 2024, 11:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2024, 01:53 PM UTC

    This incident has been resolved.