Revenera incident

Issues accessing FlexNet Operations Reporter application in Production

Critical Resolved View vendor source →

Revenera experienced a critical incident on December 9, 2024 affecting FlexNet Operations Reporter, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 03:45 PM UTC
Resolved
Dec 09, 2024, 05:56 PM UTC
Duration
2h 11m
Detected by Pingoru
Dec 09, 2024, 03:45 PM UTC

Affected components

FlexNet Operations Reporter

Update timeline

  1. investigating Dec 09, 2024, 03:45 PM UTC

    The Reporter application is inaccessible in Production. We are actively investigating the root cause and will provide an update at the earliest.

  2. identified Dec 09, 2024, 05:05 PM UTC

    We have identified the root cause and are working on fixing the issue.

  3. monitoring Dec 09, 2024, 05:29 PM UTC

    A fix has been implemented and access to the Reporter application has been restored. We are monitoring the system.

  4. resolved Dec 09, 2024, 05:56 PM UTC

    Our monitoring has been successful and we have confirmed there are no issues with access to the Reporter application. Please contact Revenera Support for any issues regarding access to Reporter.