Revenera incident

FlexNet Operations ALM UAT Accessibility issues

Critical Resolved View vendor source →

Revenera experienced a critical incident on December 13, 2024 affecting FlexNet Operations ALM End User Portal UAT NAM1 and FlexNet Operations ALM Producer Portal UAT NAM3 and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 07:00 PM UTC
Resolved
Dec 13, 2024, 09:05 PM UTC
Duration
2h 4m
Detected by Pingoru
Dec 13, 2024, 07:00 PM UTC

Affected components

FlexNet Operations ALM End User Portal UAT NAM1FlexNet Operations ALM Producer Portal UAT NAM3FlexNet Operations ALM End User Portal UAT NAM2FlexNet Operations ALM Producer Portal UAT NAM1FlexNet Operations ALM Cloud Device Activation Service UAT NAM3FlexNet Operations ALM Producer Portal UAT NAM2

Update timeline

  1. investigating Dec 13, 2024, 07:00 PM UTC

    We are currently investigating issues accessing the FlexNet Operations ALM UAT environment. This impacts NAM1 and NAM2 customers.

  2. investigating Dec 13, 2024, 07:18 PM UTC

    Update: The issue is prevalent for NAM3 UAT also. Our teams are actively working on identifying the root cause and working on restoring the applications.

  3. identified Dec 13, 2024, 07:34 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 13, 2024, 07:41 PM UTC

    A fix has been implemented and we are monitoring the applications. UAT is accessible on NAM1, NAM2 and NAM3.

  5. resolved Dec 13, 2024, 09:05 PM UTC

    This incident has been resolved. Please reach out to Revenera Technical Support if you continue to experience issues accessing the UAT environment.