Revenera incident

FlexNet Operations ALM UAT Accessibility Issue Reoccurrence

Major Resolved View vendor source →

Revenera experienced a major incident on December 13, 2024 affecting FlexNet Operations ALM End User Portal UAT NAM1 and FlexNet Operations ALM Producer Portal UAT NAM3 and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 10:00 PM UTC
Resolved
Dec 15, 2024, 01:33 AM UTC
Duration
1d 3h
Detected by Pingoru
Dec 13, 2024, 10:00 PM UTC

Affected components

FlexNet Operations ALM End User Portal UAT NAM1FlexNet Operations ALM Producer Portal UAT NAM3FlexNet Operations ALM End User Portal UAT NAM2FlexNet Operations ALM Producer Portal UAT NAM1FlexNet Operations ALM Producer Portal UAT NAM2

Update timeline

  1. investigating Dec 13, 2024, 10:00 PM UTC

    The previously reported FlexNet Operations ALM UAT accessibility issues, affecting UAT NAM 1-3, appears to have resurfaced despite the implemented fix. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience and understanding.

  2. investigating Dec 14, 2024, 02:08 PM UTC

    We are continuing to investigate the issue.

  3. identified Dec 14, 2024, 05:42 PM UTC

    The issue has been identified and a fix is being implemented. Thank you for your patience and understanding.

  4. monitoring Dec 14, 2024, 07:36 PM UTC

    A fix has been implemented and we are monitoring the applications. Thank you for your patience and understanding.

  5. resolved Dec 15, 2024, 01:33 AM UTC

    The UAT applications continue to remain stable. This incident is resolved. If you experience issues accessing the applications please contact Revenera Support.