Revenera incident

Outage: NAM: ALM Producer Portal , ALM End User Portal and ALM/LLM Cloud Device Activation Service

Critical Resolved View vendor source →

Revenera experienced a critical incident on December 28, 2024 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations ALM Producer Portal NAM6 and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2024, 08:48 AM UTC
Resolved
Dec 28, 2024, 11:16 AM UTC
Duration
2h 28m
Detected by Pingoru
Dec 28, 2024, 08:48 AM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations ALM Producer Portal NAM6FlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations ALM Cloud Device Activation Service NAM6FlexNet Operations ALM Producer Portal NAM1FlexNet Operations ALM Producer Portal NAM5

Update timeline

  1. investigating Dec 28, 2024, 08:48 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 28, 2024, 09:21 AM UTC

    Our teams are working on identifying the cause and finding a solution. We’ll share updates as soon as we have more details.

  3. monitoring Dec 28, 2024, 10:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 28, 2024, 11:16 AM UTC

    This incident has been resolved.