Revenera experienced a critical incident on January 21, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations ALM Producer Portal NAM6 and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2025, 07:31 AM UTC
During the deployment, our FNO services experienced an outage, and users are encountering the error message 'Failure to get a peer from the ring-balancer' when attempting to access the services. We are actively working to resolve the issue and restore functionality as quickly as possible.
- monitoring Jan 21, 2025, 08:31 AM UTC
The issue has been identified, and a fix has been implemented. We are currently monitoring the system.
- monitoring Jan 21, 2025, 08:33 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 21, 2025, 11:18 AM UTC
The incident has been successfully resolved, and no further issues have been observed since the fix was applied.