Revenera incident

FlexNet Operations LLM UAT: Unexpected Service Disruption

Critical Resolved View vendor source →

Revenera experienced a critical incident on April 16, 2025 affecting FlexNet Operations ALM End User Portal UAT NAM1 and FlexNet Operations LLM UAT End User Portal NAM and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 02:51 PM UTC
Resolved
Apr 16, 2025, 06:06 PM UTC
Duration
3h 15m
Detected by Pingoru
Apr 16, 2025, 02:51 PM UTC

Affected components

FlexNet Operations ALM End User Portal UAT NAM1FlexNet Operations LLM UAT End User Portal NAMFlexNet Operations ALM End User Portal UAT NAM4FlexNet Operations ALM End User Portal UAT NAM2FlexNet Operations ALM Producer Portal UAT NAM1FlexNet Operations LLM UAT Producer Portal NAMFlexNet Operations ALM Producer Portal UAT NAM4FlexNet Operations ALM Producer Portal UAT NAM2

Update timeline

  1. investigating Apr 16, 2025, 02:51 PM UTC

    We are currently working to resolve an unscheduled outage affecting the FlexNet Operations LLM UAT Producer Portal and End User Portal applications. This issue is impacting access to the application via both the user interface and web services.

  2. investigating Apr 16, 2025, 03:39 PM UTC

    Based on our investigations, the ongoing outage in the FlexNet Operations LLM UAT application is also impacting the Electronic Software Delivery module for FlexNet Operations ALM UAT for NAM1, NAM2, NAM4. Our teams are actively working to resolve this matter, and we will provide further updates as more information becomes available. Thank you for your patience and understanding.

  3. identified Apr 16, 2025, 03:45 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 16, 2025, 04:27 PM UTC

    A fix has been successfully implemented. We are currently monitoring to ensure stability and optimal performance.

  5. resolved Apr 16, 2025, 06:06 PM UTC

    This incident has been resolved.