Revenera incident

FlexNet Operations ALM PROD: License generator service down

Notice Resolved View vendor source →

Revenera experienced a notice incident on April 25, 2025 affecting FlexNet Operations ALM End User Portal NAM2 and FlexNet Operations ALM End User Portal NAM7 and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 07:16 AM UTC
Resolved
Apr 25, 2025, 08:25 AM UTC
Duration
1h 8m
Detected by Pingoru
Apr 25, 2025, 07:16 AM UTC

Affected components

FlexNet Operations ALM End User Portal NAM2FlexNet Operations ALM End User Portal NAM7FlexNet Operations ALM End User Portal NAM3FlexNet Operations ALM End User Portal NAM1FlexNet Operations ALM End User Portal NAM5FlexNet Operations ALM End User Portal NAM4FlexNet Operations ALM Producer Portal NAM2FlexNet Operations ALM Producer Portal NAM7FlexNet Operations ALM Producer Portal NAM3FlexNet Operations ALM Producer Portal NAM1

Update timeline

  1. investigating Apr 25, 2025, 07:16 AM UTC

    The license generator service is down, we are actively working to resolve the issue and restore functionality as quickly as possible.

  2. investigating Apr 25, 2025, 07:18 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 25, 2025, 07:37 AM UTC

    We are continuing to investigate this issue.

  4. identified Apr 25, 2025, 08:23 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Apr 25, 2025, 08:25 AM UTC

    This incident has been resolved.