Revenera incident

Revenera Community - Emails sent to support failing

Revenera experienced a minor incident on May 14, 2025 affecting Revenera Community, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started: May 14, 2025, 06:24 AM UTC
Resolved: May 14, 2025, 12:40 PM UTC
Duration: 6h 16m
Detected by Pingoru: May 14, 2025, 06:24 AM UTC

Affected components

Revenera Community

Update timeline

investigating May 14, 2025, 06:24 AM UTC

Emails sent to Revenera Support using the [email protected] email address are bouncing and not getting through to Revenera. The relevant technical team has been engaged and is investigating. At this time, please use the Support case portal available at https://community.revenera.com/s/support-hub for creating and updating cases instead of sending email.
identified May 14, 2025, 06:33 AM UTC

Our teams have successfully reproduced the issue and identified a configuration problem as the root cause. They are actively working on a fix and will provide further updates as they become available.
resolved May 14, 2025, 12:40 PM UTC

This incident has been resolved.