Revenera experienced a critical incident on June 12, 2025 affecting Revenera Documentation, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:42 PM UTC
We are experiencing issues with the Revenera Documentation site (https://docs.revenera.com/) resulting in an error page. Our service provider is investigating the cause of the issue and is working to resolve this quickly. We apologize for the inconvenience and ask that you contact Revenera Technical Support if you are in urgent need of product documentation.
- identified Jun 12, 2025, 07:55 PM UTC
The cause of the issue has been identified as today’s Google Cloud outage (https://status.cloud.google.com/). We will continue to monitor the situation and update this incident as more information becomes available. We appreciate your continued patience.
- monitoring Jun 12, 2025, 08:25 PM UTC
We have observed progress toward recovery and access to the Revenera Documentation site has been restored. We are continuing to monitor the situation and will provide further updates as needed.
- resolved Jun 12, 2025, 08:55 PM UTC
Access to the Revenera Documentation site is fully restored and this incident is now marked as resolved.