Revel Systems had 12 outages in the last 2 years totaling 1896h 7m of downtime — averaging 0.5 incidents per month.
There were 12 Revel Systems outages since June 10, 2025 totaling 1896h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.
The outage has been resolved and functionality restored.
Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.
Root cause has been identified and functionality has been restored. Monitoring for any changes.
There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.
This incident has been resolved.
We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at [email protected]
We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at [email protected] Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433
The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344)
The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.
We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.
We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience.
This incident has been resolved. Funds were processed and were sent on Friday afternoon.
Hello, Currently, WorldPay is experiencing an outage; therefore, payment operations will be affected.
This incident has been resolved.
We are currently experiencing telephony issues, and we are not reachable via our standard phone number. For support, please use: +1 (833) 437-3835 or send us an email at [email protected]
The issue has been resolved.
We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.
A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results.
The incident has been resolved. Merchant statements are available to be downloaded again.
We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at [email protected]. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved
Cloudflare outage has been resolved. Systems are fully operational
We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.
The issue has been resolved