Retreaver experienced a major incident on July 14, 2026 affecting Site/Account Portal and API, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Site/Account PortalAPI
Update timeline
- investigating Jul 14, 2026, 03:20 PM UTC
Investigating some service issues with our API endpoints
- investigating Jul 14, 2026, 03:54 PM UTC
We are experience issues with our host and it is now impacting our account portal and JavaScript. Our engineers are working to bring everything back online and will provide an update soon
- monitoring Jul 14, 2026, 05:44 PM UTC
API service is back to operational, we are continuing to monitor our servers before closing out this status issue.
- resolved Jul 14, 2026, 06:04 PM UTC
This incident has been resolved.