Retreaver incident

Degraded performance on account portal

Minor Resolved View vendor source →

Retreaver experienced a minor incident on August 5, 2026 affecting Site/Account Portal, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 04:43 PM UTC
Resolved
Aug 05, 2026, 09:01 PM UTC
Duration
4h 18m
Detected by Pingoru
Aug 05, 2026, 04:43 PM UTC

Affected components

Site/Account Portal

Update timeline

  1. investigating Aug 05, 2026, 04:43 PM UTC

    Calls and other services are operating fine, we are just seeing an elevated amount of errors on the account portal so marking as degraded.

  2. monitoring Aug 05, 2026, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2026, 09:01 PM UTC

    This incident has been resolved.