Resolved after 1 hour 30 minutes, affecting Call Handling, on October 30, 2019.
We haven't observed any additional incidents, and have received an all-clear from the carrier. Switching to the carrier's alternative datacenter has resolved this issue. As always, we are continuing to monitor.
Affected components
Update timeline
- investigating Oct 30, 2019, 07:29 PM UTC
Our carrier experienced a brief outage at 14:20:40 EDT and fully recovered 7 minutes later. This resulted in dropped calls and failure to create new calls. SIP calls were not affected. We experienced another call drop event at 15:22:00 EDT. We are currently routing calls through another data centre to avoid further issues. We are continuing to monitor this issue.
- monitoring Oct 30, 2019, 07:29 PM UTC
Our carrier experienced a brief outage at 14:20:40 EDT and fully recovered 7 minutes later. This resulted in dropped calls and failure to create new calls. SIP calls were not affected. We experienced another call drop event at 15:22:00 EDT. We are currently routing calls through another data centre to avoid further issues. We are continuing to monitor this issue.
- monitoring Oct 30, 2019, 07:39 PM UTC
Our carrier experienced a brief outage at 14:20:40 EDT and fully recovered 7 minutes later. This resulted in dropped calls and failure to create new calls. SIP calls were not affected. We experienced another call drop event at 15:22:00 EDT. We are currently routing calls through another data centre to avoid further issues. The change to the carrier's alternative site is working. We are continuing to monitor this issue.
- monitoring Oct 30, 2019, 08:57 PM UTC
We haven't observed any additional incidents, and have received an all-clear from the carrier. Switching to the carrier's alternative datacenter has resolved this issue. As always, we are continuing to monitor.
- resolved Oct 30, 2019, 08:59 PM UTC
We haven't observed any additional incidents, and have received an all-clear from the carrier. Switching to the carrier's alternative datacenter has resolved this issue. As always, we are continuing to monitor.
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