Resolved after 16 hours 5 minutes, affecting Reporting, on August 24, 2021.
We are currently recovering from an issue with reporting historical data from July 2021 and earlier. Calls from this time period are currently being reindexed on our reporting system. Call traffic and underlying data storage are unaffected. Thank you for your patience.
Affected components
Update timeline
- identified Aug 24, 2021, 06:08 PM UTC
We are currently experiencing an issue with historical reporting. All calls are continuing to be processed and no data has been lost. Today's data is currently fully live, data for this week is fully reindexed, we are working on reindexing data from earlier as quickly as possible. Thank you for your patience.
- monitoring Aug 24, 2021, 07:30 PM UTC
We are currently recovering from an issue with reporting historical data from July 2021 and earlier. Calls from this time period are currently being reindexed on our reporting system. Call traffic and underlying data storage are unaffected. Thank you for your patience.
- resolved Aug 25, 2021, 10:14 AM UTC
This incident has been resolved.
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