Resolved after 3 hours 9 minutes, affecting Call Handling, on April 3, 2025.
#### Summary At the start of the business day, several clients reported issues calls. Our team quickly determined that the issue was isolated to clients using Convoso. Other call traffic was unaffected. Over the next hour, additional clients—all using Convoso—experienced the same symptoms. At 9:30 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “potential issue.” At 9:40 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “likely issue.” We continued monitoring independently. Convoso have acknowledged an incident stating: #### Resolution Convoso resolved the issue on their end. No action was required from our systems.
Affected components
Update timeline
- investigating Apr 03, 2025, 01:48 PM UTC
https://statusgator.com/services/convoso
- identified Apr 03, 2025, 01:59 PM UTC
Convoso have updated their status page with 'likely issue'. Waiting for updates from them
- resolved Apr 03, 2025, 04:58 PM UTC
Convoso's status health is marked as back up. https://statusgator.com/services/convoso/dialer
- postmortem Apr 04, 2025, 06:40 AM UTC
#### Summary At the start of the business day, several clients reported issues calls. Our team quickly determined that the issue was isolated to clients using Convoso. Other call traffic was unaffected. Over the next hour, additional clients—all using Convoso—experienced the same symptoms. At 9:30 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “potential issue.” At 9:40 AM EST, Convoso updated their [status page](https://statusgator.com/services/convoso/dialer) indicating a “likely issue.” We continued monitoring independently. Convoso have acknowledged an incident stating: #### Resolution Convoso resolved the issue on their end. No action was required from our systems.
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