Resolved after 1 day, affecting Site/Account Portal, on September 2, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 02, 2025, 03:23 PM UTC
You may occasionally see an error message with “We’re sorry, something went wrong.” We will be deploying a fix shortly.
- identified Sep 02, 2025, 05:39 PM UTC
We've identified an issue impacting a very limited set of users. A solution is being implemented. If you come across an error message when accessing our web portal and it's a showstopper, please get in touch with us and we'll find a way to help.
- identified Sep 02, 2025, 11:44 PM UTC
We detected another spike in errors for a subset of visitors to our website. Our team is investigating.
- identified Sep 03, 2025, 12:00 AM UTC
Website access has now been restored, we will keep monitoring for any further issues
- monitoring Sep 03, 2025, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 03:31 PM UTC
This incident has been resolved.
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