Retool incident

[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Minor Resolved View vendor source →

Retool experienced a minor incident on April 17, 2026 affecting Resource Queries, lasting 13h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 02:19 PM UTC
Resolved
Apr 18, 2026, 03:36 AM UTC
Duration
13h 17m
Detected by Pingoru
Apr 17, 2026, 02:19 PM UTC

Affected components

Resource Queries

Update timeline

  1. investigating Apr 17, 2026, 02:19 PM UTC

    We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

  2. identified Apr 17, 2026, 05:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 17, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 18, 2026, 03:35 AM UTC

    The issue has been resolved.

  5. resolved Apr 18, 2026, 03:36 AM UTC

    This incident has been resolved.