Retell AI incident

Inbound and Web call not connecting

Major Resolved View vendor source →

Retell AI experienced a major incident on May 22, 2025 affecting Web Call and Phone Call, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 04:34 AM UTC
Resolved
May 22, 2025, 04:51 AM UTC
Duration
16m
Detected by Pingoru
May 22, 2025, 04:34 AM UTC

Affected components

Web CallPhone Call

Update timeline

  1. identified May 22, 2025, 04:34 AM UTC

    The issue is identified and is being mitigated. A fix is rolling out.

  2. resolved May 22, 2025, 04:51 AM UTC

    This incident has been resolved.