Retell AI incident

Transfer Phone Number and Custom Tool Issues

Notice Resolved View vendor source →

Retell AI experienced a notice incident on June 19, 2025 affecting Phone Call, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 02:09 AM UTC
Resolved
Jun 19, 2025, 02:09 AM UTC
Duration
—
Detected by Pingoru
Jun 19, 2025, 02:09 AM UTC

Affected components

Phone Call

Update timeline

  1. resolved Jun 19, 2025, 02:09 AM UTC

    We have identified and fixed issues affecting transfer phone number with static number and missing call objects in custom tool invocations. Both issues have been fully resolved after 1 hour and 20 minutes of downtime.