Retell AI incident

Agent not responding to users when interruption setting it low

Notice Resolved View vendor source →

Retell AI experienced a notice incident on June 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2025, 06:52 PM UTC
Resolved
Jun 21, 2025, 04:30 PM UTC
Duration
—
Detected by Pingoru
Jun 21, 2025, 06:52 PM UTC

Update timeline

  1. resolved Jun 21, 2025, 06:52 PM UTC

    9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include - Custom LLM not requesting responses - Retell agents not responding to user response 10:48am: A fix is being pushed, we start to see the issue get mitigated. 11:50am: Fix fully rolled out.