Retell AI experienced a major incident on June 25, 2025 affecting Dashboard, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- identified Jun 25, 2025, 11:11 PM UTC
Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning. We are actively working with Auth0 to increase the limit
- identified Jun 26, 2025, 02:02 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 26, 2025, 02:03 AM UTC
The issue has been resolved, and new users can now sign up. Users who encountered sign-up issues today can proceed and log into the system without any problems.