Retell AI experienced a major incident on May 15, 2025 affecting Phone Call, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Call
Update timeline
- investigating May 15, 2025, 11:53 PM UTC
Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.
- resolved May 16, 2025, 01:10 AM UTC
This incident has been resolved.