Retell AI incident

Retell Telnyx Outage

Minor Resolved View vendor source →

Retell AI experienced a minor incident on April 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 05:13 PM UTC
Resolved
Mar 31, 2025, 03:00 PM UTC
Duration
—
Detected by Pingoru
Apr 01, 2025, 05:13 PM UTC

Update timeline

  1. resolved Apr 01, 2025, 05:13 PM UTC

    Telnyx temporarily banned our account at 8:15 AM PDT 03/31/2025 due to a scammer being reported on the platform, which triggered a traceback event. We’ve implemented KYC measures along with several detection protocols, and have reported all remediation steps to Telnyx. The ban has since been lifted on 9.30 AM. We’ll continue to monitor the situation closely.