RetailNext incident

Video Playback Issues

Minor Resolved

RetailNext experienced a minor incident on August 31, 2026 affecting RetailNext Global Platform, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 09:00 AM UTC
Resolved
Aug 31, 2026, 09:42 AM UTC
Duration
42m
Detected by Pingoru
Aug 31, 2026, 09:00 AM UTC

Affected components

RetailNext Global Platform

Update timeline

  1. identified Aug 31, 2026, 09:00 AM UTC

    We're currently investigating an issue causing some video sessions to be rejected. Our engineering team identified the cause and are scaling up capacity now to restore normal service. We'll share another update as soon as we have more information on resolution timing. We apologize for the disruption and appreciate your patience.

  2. resolved Aug 31, 2026, 09:42 AM UTC

    The issue affecting video session loading has been resolved. All services are back to normal operation. The team is in the process of conducting a full post mortem with actions to prevent this from happening in future. We apologize for the disruption and thank you for your patience.