Restaurant365 incident

504 Gateway Time-out Error

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on September 27, 2024 affecting Customer Databases and Ad Hoc and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 09:33 PM UTC
Resolved
Sep 27, 2024, 11:15 PM UTC
Duration
1h 42m
Detected by Pingoru
Sep 27, 2024, 09:33 PM UTC

Affected components

Customer DatabasesAd HocMy ReportsR365 PayrollAutomated Report DistributionCustom Financials ReporterFYIsoftCheck & Invoice PrintingR365 Intelligence

Update timeline

  1. identified Sep 27, 2024, 09:33 PM UTC

    We have identified the issue that is causing the 504 Gateway Time Out Error and are currently implementing a fix.

  2. identified Sep 27, 2024, 09:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 27, 2024, 09:40 PM UTC

    A fix has been implemented and we are now seeing recoveries across all customer instances.

  4. resolved Sep 27, 2024, 11:15 PM UTC

    Full recovery across all instances. Issue resolved. Postmortem Summary: 2:13 pm PST - Issue reported - 504 Gateway Time-Out Error 2:25 pm PST - Fix implemented 2:33 pm PST - Full recovery across all instances