Restaurant365 incident

Bank Activity: Location field not showing when creating AP Payments

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on April 1, 2025 affecting Customer Databases, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 01:02 PM UTC
Resolved
Apr 01, 2025, 01:26 PM UTC
Duration
24m
Detected by Pingoru
Apr 01, 2025, 01:02 PM UTC

Affected components

Customer Databases

Update timeline

  1. investigating Apr 01, 2025, 01:02 PM UTC

    We are currently investigating reports of the Location field not showing when creating AP Payments from Bank Activity along with a Guid Error. We will continue to provide updates as we continue our research.

  2. identified Apr 01, 2025, 01:17 PM UTC

    We were able to identify the root cause and we are now implementing the fix.

  3. resolved Apr 01, 2025, 01:26 PM UTC

    A fix was deployed and we continue to see recoveries. Issue is resolved.