Restaurant365 incident

DSS not importing for some Brink POS customers

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on April 3, 2025 affecting POS Integrations (DSS Polling), lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 03:36 PM UTC
Resolved
Apr 03, 2025, 05:00 PM UTC
Duration
1h 23m
Detected by Pingoru
Apr 03, 2025, 03:36 PM UTC

Affected components

POS Integrations (DSS Polling)

Update timeline

  1. investigating Apr 03, 2025, 03:36 PM UTC

    We are currently investigating reports of DSS's not importing for some Brink POS customers.

  2. identified Apr 03, 2025, 03:54 PM UTC

    The root cause of missing DSSs has been identified, and a fix is being prepared.

  3. monitoring Apr 03, 2025, 04:03 PM UTC

    A fix has been implemented, and missing DSSs are importing as expected.

  4. monitoring Apr 03, 2025, 04:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 03, 2025, 05:00 PM UTC

    The deployed fixed has resolved the missing Brink DSSs, and we're seeing recovery.