Restaurant365 incident

FTP is currently down. Invoices and files are unable to import into R365

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on May 7, 2025 affecting FTP File Watcher (Vendor Integration), lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 03:07 PM UTC
Resolved
May 07, 2025, 05:36 PM UTC
Duration
2h 28m
Detected by Pingoru
May 07, 2025, 03:07 PM UTC

Affected components

FTP File Watcher (Vendor Integration)

Update timeline

  1. investigating May 07, 2025, 03:07 PM UTC

    FTP is down. Reports of files being unable to import into R365. We are currently investigating the issue.

  2. monitoring May 07, 2025, 03:31 PM UTC

    A fix was implemented and we are now seeing recovery as files are now able to import. We will continue to monitor the fix implemented before fully resolving this incident.

  3. resolved May 07, 2025, 05:36 PM UTC

    The fix implemented resolved the issue for the connection failure. We will mark this as resolved.