Respond.io experienced a major incident on June 16, 2026 affecting Messaging (Messaging), lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Messaging (Messaging)
Update timeline
- identified Jun 16, 2026, 08:30 AM UTC
We are currently investigating an issue affecting all Telegram Bots. Telegram Bots are unable to send or receive messages, returning the error: " An error occurred while sending the message." All other messaging channels are unaffected. Our...
- investigating Jun 16, 2026, 10:00 AM UTC
Telegram bots are now able to send and receive messages. We are continuing to monitor the situation and will confirm full resolution shortly.
- resolved Jun 16, 2026, 11:00 AM UTC
Telegram bot messaging has been fully resolved.