Respond.io incident

Unable to Import Contact Error: Server Error

Major Resolved View vendor source →

Respond.io experienced a major incident on June 5, 2026 affecting Contacts (Contacts), lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 05:37 AM UTC
Resolved
Jun 05, 2026, 07:30 AM UTC
Duration
1h 52m
Detected by Pingoru
Jun 05, 2026, 05:37 AM UTC

Affected components

Contacts (Contacts)

Update timeline

  1. identified Jun 05, 2026, 05:37 AM UTC

    You may experiece issues when importing contacts via a CSV file start 1st June , where Contact creation may fail during the import process. If contacts may fail to be created, and please downloaded error file and it may display a due to "Server Error" . ...

  2. investigating Jun 05, 2026, 05:38 AM UTC

    Our Engineering team is actively working on a fix. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

  3. resolved Jun 05, 2026, 07:30 AM UTC

    Our engineers have implemented a fix to resolve the disruption affecting contact imports via CSV files. The issue has been successfully mitigated, and we are actively monitoring the system to ensure continued stability and uninterrupted service.