Respond.io incident
Meta Channel: Inbound messages are experiencing delays in arriving on the platform.
Respond.io experienced a major incident on May 19, 2026 affecting Messaging (Messaging), lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2026, 04:22 AM UTC
We are currently investigating an issue where inbound messages may experience delays in appearing on the platform. Outbound messaging is operating normally and is not affected at this time. Our team is actively monitoring the situation and working...
- investigating May 19, 2026, 04:39 AM UTC
We are continuing to investigate the issue causing inbound messages to not arrive on the platform. Our team will provide further updates shortly.
- investigating May 19, 2026, 04:50 AM UTC
We have identified that the issue is also affecting other Meta channels, including Instagram and Facebook. Our team is actively investigating the issue and has escalated it to Meta. Further updates will be shared shortly.
- resolved May 19, 2026, 05:41 AM UTC
Meta has resolved the issue, and affected messages are now arriving on the platform successfully, including WhatsApp, Instagram and Facebook channels. Meta Status Page: ( https://metastatus.com/...