Respond.io incident

Platform : Platform inaccessible intermittently due to error this site can't be reached

Minor Resolved View vendor source →

Respond.io experienced a minor incident on August 13, 2026 affecting Login (Login), lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 06:05 AM UTC
Resolved
Aug 13, 2026, 07:20 AM UTC
Duration
1h 15m
Detected by Pingoru
Aug 13, 2026, 06:05 AM UTC

Affected components

Login (Login)

Update timeline

  1. identified Aug 13, 2026, 06:05 AM UTC

    We’ve detected an issue causing the platform to be intermittently inaccessible, with some users seeing a “This site can’t be reached” error. Our team is investigating and working to restore stable access. We’ll share further updates as they become available.

  2. investigating Aug 13, 2026, 07:00 AM UTC

    We have identified the issue as being related to the attachment spotlight feature. A fix has been validated and is currently being deployed. We are monitoring the deployment and will provide another update once the issue is fully resolved.

  3. resolved Aug 13, 2026, 07:20 AM UTC

    This issue is now resolved. Between approximately 2:00 PM and 3:06 PM (+08:00), the platform was intermittently inaccessible, with some users being unexpectedly redirected to a "This site can't be reached" error page. The cause was traced to the attachment spotlight feature, and a fix...