Respond.io incident
Inbox : Unable to send outgoing message due to error "Message not sent. Click to try again"
Respond.io experienced a major incident on August 11, 2026 affecting Messaging (Messaging), lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2026, 05:40 AM UTC
We are currently experiencing an issue where outgoing messages from the respond.io Inbox are failing to send and displaying the error “Message not sent. Click to try again.” Our engineering team has been alerted and is actively investigating the root cause. We apologize...
- investigating Aug 11, 2026, 05:50 AM UTC
Our engineering team is actively investigating the issue affecting outgoing messages from the respond.io Inbox. We are working to identify the root cause of the message sending failures and restore normal functionality as soon as possible. We will continue to provide updates as more...
- resolved Aug 11, 2026, 07:20 AM UTC
We are happy to report that the issue affecting outgoing messages from the respond.io Inbox has been resolved. Our engineering team identified an infrastructure related issue that resulted in intermittent messaging service errors. The necessary adjustments have been made, and the platform...